SHIPPING & RETURNS
Shipping Policy
Big Vigs Shipping Policy
Thank you for shopping at Big Vigs! We cannot wait to have your order delivered to you. Please take a minute to read our shipping policy so that everything goes as smooth as it should.
Shipping Rates and Delivery Times
*Domestic Shipping:* We offer standard and expedited options. Depending on where you are, time usually takes anywhere from 3-7 business days for delivery.
*Canada Shipping:* We ship internationally! Delivery times vary from 7-21 business days based on destination.
Customs Fees
All customs fees, duties, and taxes are the responsibility of the customer upon delivery. These charges can vary based on your country's regulations and the total value of your order. This is best inquired with your local customs office for specific details.
Order Processing
Orders are processed in 1-7 business days. Once your order has shipped, you will receive an email confirmation with tracking information included.
Contact Us
Do you have a question about your shipment or need more information? Our customer service would love to help! You can do this through our contact form on our website.
Thank you for shopping Big Vigs!
Return & Exchange Policy
Big Vigs Return & Exchange Policy
At Big Vigs, we work hard to provide you with a curated selection of high-quality, limited-supply goods. Owing to the nature of our exclusives, we have a limited return and exchange policy in place. We endeavor by due diligence to ensure that each item meets our quality threshold. However, there are cases whereby we do realize issues may arise.
**Damaged or Defective Items:**
If you receive a damaged or defective product, please contact our customer service team within [number of days] days of receiving your order. We're here to help!
**Size Exchanges:**
We understand that sometimes finding a great fit can be an issue. If you need to exchange an item because of sizing issues, we're happy to help! Please feel free to contact us so we can assist with the process.
**Return Requests:**
Unless under certain circumstances, we do not accept returns. Please note that all requests will be considered on a case-by-case basis. If you have received the wrong item or believe your product is defective, please contact us promptly with your order number and a detailed description of the issue.
**Authorization Required:
In order for you to start the return or exchange process, you need permission first from Big Vigs. Permission will be accorded along with returning of instructions. Do not send items without permission, please.
**Shipping Costs:**
Please note that return shipping cost is to be paid by the customer. If it's an exchange, you'll need to pay shipping for the new item.
**Refunds:**
Returns that have been approved will be processed immediately. Credit to original payment method made within 7 day after delivery.
**Final Sale Items:**
Some products can be marked as "final sale" and may not be returned or exchanged. We want you to pay due attention to product descriptions before making a purchase.
By choosing Big Vigs, you hereby accept and acknowledge our return and exchange policy. If you have any other questions or concerns, you can always reach out to our customer service representatives in our contact form. Thank you for your understanding, and thank you for being one of our valued customer here at Big Vigs!